InfusionSoft: Does it work if encryption is enabled in the form?

  • jgatsby
    Asked on March 21, 2017 at 1:21 PM

    Hello I have connected my infusionsoft account with jotforms; but when a form is completed it isn't porting over to infusionsoft. 

    Is this because the form is encrypted?

     

    Also, I have jot forms for mac how can I use encryption key on mac app?
  • Kevin Support Team Lead
    Replied on March 21, 2017 at 4:19 PM

    I've checked the integration on my end and it works fine on my end, with encryption it does not send the submission to the InfusionSoft ends, this is due to the fact that the de-crypt key is required to access the data, enabling the integration to access it without requiring the key would generate security concerns, if you would like to use the integration then you would need to disable the encryption feature on your form. 

    Regarding to your second question, it's been moved to a different thread in order to assist you better, we will help you on the next thread: https://www.jotform.com/answers/1098037