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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can my form accept secure payments

    Asked by 90secondvideos0 on March 21, 2017 at 11:26 PM

    I have some customers saying they dont want to pay using the paypal integration because the page is unsecure. Is there a way to make the page secure?

     

     

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 05:49 AM

    Hi,

    May we know if the form is embedded on a website of yours? If so, please share the link.

    Please note that by default, the forms and the embed codes of JotForm uses HTTPS protocol or SSL which makes the page secure. Other than that, the payment integrations work using API, the payment details are not saved in JotForm, instead it is directly saved in the 3rd party payment processors default gateway which is more secure. To learn more about payment integration, you can check this guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm.

    If your website is not HTTPS or SSL enabled, then I presume that's what the users are seeing that is unsecure, but JotForm and the payment integration itself are secure by default.

    If I misunderstood your concern, please do provide us more details so that we can better understand.