What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image field: Unable to upload image

    Asked by aungphyoelynn on March 22, 2017 at 01:59 AM

    Hi, I cannot edit my image in an existing/new form.

    It says "SERVER ERROR" whenever I try to upload it (either by uploading or by drag & drop.

    After uploading the image, in the preview, it would just appear as the image "JOTFORM".

    Please resolve it asap, thank you!

    Page URL:
    https://form.jotform.com/70798578230972

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Charlie on March 22, 2017 at 03:04 AM

    Apologies for the inconvenience.

    I tested this on my end and I was able to replicate the problem. I have forwarded this issue to our developers. We will update you once this has been resolved. 

  • Profile Image
    JotForm Support

    Answered by Charlie on March 22, 2017 at 03:58 AM

    Hi,

    We just received news from our developers that this is now fixed. Please try again.

    If it is still not working, try the following:

    1. First, try clearing your form's cache

    2. If that does not work, try clearing your browser's cache instead. 

    3. If those did not work, try deleting the image field and add a new one.

     

    Let us know if that works.