Image field: Unable to upload image

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    aungphyoelynn
    Asked on March 22, 2017 at 01:59 AM

    Hi, I cannot edit my image in an existing/new form.

    It says "SERVER ERROR" whenever I try to upload it (either by uploading or by drag & drop.

    After uploading the image, in the preview, it would just appear as the image "JOTFORM".

    Please resolve it asap, thank you!

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    Charlie
    Answered on March 22, 2017 at 03:04 AM

    Apologies for the inconvenience.

    I tested this on my end and I was able to replicate the problem. I have forwarded this issue to our developers. We will update you once this has been resolved. 

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    Charlie
    Answered on March 22, 2017 at 03:58 AM

    Hi,

    We just received news from our developers that this is now fixed. Please try again.

    If it is still not working, try the following:

    1. First, try clearing your form's cache

    2. If that does not work, try clearing your browser's cache instead. 

    3. If those did not work, try deleting the image field and add a new one.

     

    Let us know if that works.