Why Notifications are not coming through?

  • BreathworksUK
    Asked on March 22, 2017 at 8:56 AM

    Hello,

    Ive noticed we're not getting notifications when someone submits the following form:

    Follow up events Registration Form - Register with Payment in Full

    Please could you look into it?

    Best wishes, Karolina

  • Nik_C
    Replied on March 22, 2017 at 1:13 PM

    Hello Karolina,

    I checked the email associated with the form and Notifications were sent to that email:

    Why Notifications are not coming through? Image 1 Screenshot 40

    I checked your Conditions for sending the emails and I noticed that you have these:

    Why Notifications are not coming through? Image 2 Screenshot 51

    But your last submissions were with these courses:

    Why Notifications are not coming through? Image 3 Screenshot 62

    So since they are not covered with a condition it didn't send the notifier.

    Hope it helps.

    If you have any further questions please let us know.

    Thank you!