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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Notifications are not coming through?

    Asked by BreathworksUK on March 22, 2017 at 08:56 AM


    Ive noticed we're not getting notifications when someone submits the following form:

    Follow up events Registration Form - Register with Payment in Full

    Please could you look into it?

    Best wishes, Karolina

    Page URL:

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    JotForm Support

    Answered by Nik_C on March 22, 2017 at 01:13 PM

    Hello Karolina,

    I checked the email associated with the form and Notifications were sent to that email:

    I checked your Conditions for sending the emails and I noticed that you have these:

    But your last submissions were with these courses:

    So since they are not covered with a condition it didn't send the notifier.

    Hope it helps.

    If you have any further questions please let us know.

    Thank you!