What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account got locked

    Asked by cenetric on March 22, 2017 at 11:14 AM

    I was trying to upload our logo yesterday and something happened. Our account shows disabled now and none of the forms load. 

  • Profile Image
    JotForm Support

    Answered by Aury on March 22, 2017 at 02:31 PM

    Hello,

    I just took a look at your account and I noticed it is auto-suspended by our anti-phishing filter, I have also checked your forms and I found them all are built in accordance with our Terms of Use. In sight of that, I reactivated the account as suspension was due to an error.

    Best Regards.