My account - failed to renew

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    Asked on March 22, 2017 at 11:16 AM

    Hi there

    I've had an email saying my Jotform subscription has failed to renew.  This is because my credit card is full for this month.  I will make sure to get a colleague's credit card when I'm back at work tomorrow but unfortunately won't be able to do anything today.

    Could you please make sure my account doesn't get deleted as I don't want to lose all my forms -- we have hundreds!

    Seeking reassurance!



  • Profile Image
    Answered on March 22, 2017 at 02:42 PM


    FastSpring renewal attempt was declined, they will make a second renewal attempt in March 29th, FastPring will notify you the result.

    If you need to update credit card details, you may do so using the following link:

    Let us know if we can further assist you.

    Kind Regards.