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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Test new email recipient - no emails come through

    Asked by rebathmarketing on March 22, 2017 at 11:24 AM

    I have done all the steps as outlined above - no emails come through. Not very optimistic that this will get resolved as I see no replies to anyone's previous comments all the way back to 2015 :/ Thank you...



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    JotForm Support

    Answered by Mike on March 22, 2017 at 03:02 PM

    I have re-save your SMTP sender configuration and submitted a test form entry, but it didn't work.

    There is a problem with your SMTP sender details. If you would like to use the SMTP sender, please update the SMTP details.

    How to Edit/Delete Sender Emails on SMTP Settings

    I have re-saved the form #70786668373169 with the standard noreply@jotform.com sender and submitted a test entry again, the emails were successfully sent.

    If you need any further assistance, please let us know.