What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Braintree Payment Error - There was an error with authorization. Please contact form owner/administrator.

    Asked by tchomiak on March 22, 2017 at 12:44 PM

    Hi, i have two forms i created (made a clone) and it worked a few days back, but now it does not.  Shows a Braintree Payment Error - There was an error with authorization.  Please contact form owner/administrator.

    Please email answer to wk@lcp360.com

    Page URL:
    https://www.panostitcher.com/order

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    JotForm Support

    Answered by Mike on March 22, 2017 at 05:13 PM

    The Merchant ID and Merchant Account ID are different things at Braintree. Please remove the Merchant Account ID value from payment tool to fix the issue.

    If you need any further assistance, please let us know.

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    Answered by tchomiak on March 22, 2017 at 05:29 PM

    Awesome, thank you!