What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Shipping Address has disappeared

    Asked by Iowna on March 22, 2017 at 01:21 PM

    Hi, I created a form which includes a shipping address.

    Upon finalization and publishing - when I preview - the shipping address is not included anywhere on the form.

    Help please!

    Also, does a paid membership include LIVE customer support?  Thank you.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 22, 2017 at 05:41 PM

    The shipping address does not appear, because you have setup a condition for it to show only if the answer for the field "Send Gift" is equal to "Yes": https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer 

    Let us know if you need more help, we will be glad to assist you.