What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not receiving form submission emails

    Asked by George on March 22, 2017 at 01:40 PM

    I have verified the email address is correct and made sure it is not on the bounce list. I t was working fine until just recently. This is happening with all forms. When testing they say they were sent but we are not getting them.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 22, 2017 at 06:07 PM

    I see that the issue is already been addressed by our colleague on the other thread. 


    So, we are marking this thread as answered. We request you to follow-up on that thread if you have any questions with this issue.

    Thank you!