Downloading submissions as PDF: It gets stuck on generating after downloading the first 20 submissions.

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    kevinwatson
    Asked on March 22, 2017 at 03:15 PM

    Yeah... the bug has not been fixed yet. I still have had this issue for some time. I have tried in both Chrome and Firefox and only the first 20 download and the PDF logo stays on "Generating..." and never downloads the other PDF.

     

    I have seen multiple posts on this issue. I would love to see an actual resolution. Looks like your server is not responding to the request. It is not cache because I have Firefox set up to never save history or cookies so I can test website development.

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    kevinwatson
    Answered on March 22, 2017 at 04:05 PM

    Safari fails at this too.

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    Kevin_G
    Answered on March 22, 2017 at 08:28 PM

    Apologies for the inconveniences this have caused.

    I've checked this on my end and I can replicate the issue, I will report it to our second level so our developers can investigate and resolve the issue, we will let you know as soon as  we receive any update about it. 

     

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    kevinwatson
    Answered on March 23, 2017 at 12:00 PM

    Hopefully they can fix it soon. I was supposed to provide this yesterday.

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    paulsimpson
    Answered on March 24, 2017 at 04:11 PM

    Hi Kevin,

    This problem has now been fixed. Please accept our apologies for the inconvenience caused.

    Regards

    Paul