What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions page: Download as Excel | Submissions download don't give correct notifcation after a successful download

    Asked by jdaura on March 22, 2017 at 03:34 PM
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    JotForm Support Manager

    Answered by Jeanette on March 22, 2017 at 04:57 PM

    Can you please explain this with more details?? Does the download stop? Does it show an error? I can send you the data in an attachment to your email on file with your permission.

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    Answered by jdaura on March 22, 2017 at 08:46 PM
    The download does not stop. The message that the download is complete does not appear. No error message appears. But I do get the option to save and/or open the download.
    The data file cannot be read properly by my quick books importer software. All other downloads to this point have been just fine.
    I have attached screen shots of the messages I get as well as the downloaded file.

    Thank you


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    Answered by Ian on March 23, 2017 at 01:03 AM

    I could not check the attached screenshot as the attachments with email does not get attached to forum post

    To attach image to Form, please follow the steps below :

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button


    3. Click on Choose File and look in your local folders.

    4. Click on Submit


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    Answered by jdaura on March 23, 2017 at 06:46 PM
    Did you get my email that answers your question below?

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    Answered by Ian on March 23, 2017 at 10:55 PM

    Nope I did not receive any screenshot or reply from your end, except the one asking "Did you get my email that answers your question below?" and nothing else

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    Answered by jdaura on March 24, 2017 at 01:46 AM
    I just sent it again Did you receive it?

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    JotForm Support

    Answered by seth on March 24, 2017 at 04:46 AM


    I can't find the email you sent to us. Which email address are you sending?

    Anyways, I checked your issue. I tried to download my submissions as excel from the Submissions Page. I can download submissions properly but as you said, the downloading (generating) notification freezes on the Submissions Page:

    You can find your downloaded file in your downloads folder. Also you can search it from your browsers downloads section.

    I am escalating this issue to our developers. We will notify you via this thread. 

    If this case is not related to your issue, contact us again. Please use this link to contact us, after signing in to your JotForm account:


    All the best.

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    Answered by jdaura on March 27, 2017 at 04:45 PM
    I just replied to your email.
    I looks like. Though the issue is resolved. My last download worked just fine.