What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form will not submit - just says "Please wait..."

    Asked by moisepreston on March 22, 2017 at 06:31 PM


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    Answered by Ian on March 22, 2017 at 11:11 PM

    I could replicate the issue at my end.

    I am forwarding the issue to the developer's team to look into it and update you in the same thread.



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    JotForm Support

    Answered by Rose on March 24, 2017 at 04:10 AM

    Thank you for reporting us and sorry for this inconvenience.

    I checked mentioned form by cloning to my side. I was not able to replicate the same issue on my end for the cloned form. However, it seems there is an issue with the encryption or encryption key of the form. So, I created another form on my side to understand if there is anything wrong with encryption feature but I was also able to submit this form. 

    All in all, Could you please disable your encryption first and try adding a new key by enabling encryption again? I assume that this could solve your issue.  Please do let us know if the issue still persists even after performing above steps.