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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SubAccount Edit Permission Only - Doesn't Work

    Asked by drewmck on March 22, 2017 at 07:40 PM

    Hi,

    I gave a user the permission to edit all forms.

    When he tried to edit a form something went wrong. Once he tried to save the change the system brought the user to the main page and it didn't change anything.

    I looked at his account and the pricing seems be different from my pricing plan.

     

    So my pricing is Bronze, I gave permission to a user that has Basic. Should all user be under the same pricing?

    In addition, why i can add a user and give permission to edit if he cannot?

     

    It is a bug or an error that I did setting up the user?

     

    please help

     

    Thank you very much.

     

  • Profile Image

    Answered by Ian on March 23, 2017 at 12:21 AM

    Granting permission does not require both the accounts to have the same plans.

    I would suggest you to follow the step by step instructions provided at https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    Let us know if you still face any issue.

    Provide us  screenshot of any error or unexpected behavior you encounter.

     

  • Profile Image

    Answered by drewmck on March 23, 2017 at 07:45 PM

    Hi,

    We followed the guide the first time. Jotform has a bug though. Unless I missed something that can happens.

    Problem:

    The users that have only permission to edit, cannot edit the form.

    If I give to users permission to edit and view they can edit.

    I cannot attach a screenshot because there is not error. That's what happens:

    1) Users who has only permission to edit try to edit the form.

    2) They can make changes

    3) When they save the form the system come back to the home page and the form doesn't save the changes. o error shows.

  • Profile Image

    Answered by Ian on March 23, 2017 at 11:22 PM

    I could replicate the issue and am forwarding the issue to backed team so they can look into it and update you , in the same thread.

     

  • Profile Image

    Answered by drewmck on March 26, 2017 at 08:08 PM

    Hi,

    any update about my issue?

    The user that need to edit form uses my permission at the moment.

    I would preferable that users has their account for audit purpose.

    Please let me know if you need further information

    Thank you

  • Profile Image

    Answered by Ian on March 26, 2017 at 09:38 PM

    I did not hear back from the developer yet. I am sending a followup reminder to the developer.

    You will be notified in the same thread about the progress of the issue.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on April 15, 2017 at 05:20 PM

    Hi

    This problem has now been fixed, Apologies for the inconvenience caused.

    Regards

    Paul

  • Profile Image

    Answered by drewmck on April 18, 2017 at 12:52 AM

    Thank you guys.