Email to reset password not received.

  • Paul
    Asked on March 22, 2017 at 10:30 PM

    I have an account but i don`t know the password. Wy can i ask my password to given

    my mailadres. i don`t resive the password resettings.

  • Aurora JotForm Support
    Replied on March 22, 2017 at 10:36 PM

    Dear Paul,

    You were not receiving notifications as the email address onlineaankopen@ziggo.nl was in bounce list.

    I removed it from bounced and sent you the email for you to be able to password reset.

    You may set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    Best Regards.

  • LaToya
    Replied on June 30, 2017 at 1:52 PM

    I can not receive an email to reset my password. Help
  • Kiran Support Team Lead
    Replied on June 30, 2017 at 2:59 PM

    @LaToya,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1188686

    Thank you!