What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Form Builder 4.0: error appears when deleting a field

    Asked by candy on March 23, 2017 at 03:42 AM

    Our user named "annanewfangledcommercecom" has reported that when she tries to delete a field from her form, an error message indicates "Oops something went wrong. Please reload the page." When she reloads the page, form builder stops and does not work anymore.

    She uses Internet Explorer.

    Form ID: 61085119753962

    Cloned Form IDs on my side:70823631278963, 70822876599979, 70823584627968, 

    I was unable to reproduce the issue on my side using Internet Explorer (Via BrowserStack.)

    I have seen there was an error when choosing fields. I was choosing only one field and it was showing like I selected multiple fields. After, the error has gone before saving a video.

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    JotForm Developer

    Answered by berkay on March 27, 2017 at 08:05 AM


    This is an old issue which caused because of sub-user accesses. And it is fixed by @Ceren.

    Please inform the user.


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    JotForm Support

    Answered by candy on March 27, 2017 at 08:18 AM


    annanewfangledcommercecom is informed.

    Thank you!