Submissions: Unable to download submissions from the Submissions page

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    zoha
    Asked on March 23, 2017 at 05:40 AM
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    Ian
    Answered on March 23, 2017 at 07:08 AM

    What complete sheet are you referring to? Are you referring to Download Form Submission as Excel ?

    Do you encounter any error while downloading?

     

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    zoha
    Answered on March 23, 2017 at 08:54 AM

    NO, I am downloading in .csv format, yes I am facing one more error when we download the any file that time some data missed in downloaded file..

     

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    Chriistian
    Answered on March 23, 2017 at 12:26 PM

    Hi there,

    I am currently checking your account. I can download the submissions just fine. Can you please give us the URL of the form where you are trying to download submissions?

    Regards.

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    zoha
    Answered on March 24, 2017 at 12:51 AM

    Hi,

     

    I am facing same problem.

    URL :- https://www.jotform.com/submissions/70083795002452

    we can not download the complete data(First Sheet downloaded only (12600), and another error found some data is missing in first sheet which is downloaded.

    Please solve it ASAP.

     

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    Chriistian
    Answered on March 24, 2017 at 02:59 AM

    I'm currently checking your account. I'll get back once I've found results.

    Regards.

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    Chriistian
    Answered on March 24, 2017 at 03:19 AM

    I have forwarded the issue to our developers. We will inform you as soon as this is fixed.

    Regards.

     

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    hasan
    Answered on March 29, 2017 at 03:17 AM

    Hi,

    I couldn't reproduce the problem either. Could you please provide more information while we're investigating the issue.

    Like, did you applying any filtering or not, or step by step introduction to reproduce the error. Anything will help.

    Thanks.