What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions: Unable to download submissions from the Submissions page

    Asked by zoha on March 23, 2017 at 05:40 AM
  • Profile Image

    Answered by Ian on March 23, 2017 at 07:08 AM

    What complete sheet are you referring to? Are you referring to Download Form Submission as Excel ?

    Do you encounter any error while downloading?

     

  • Profile Image

    Answered by zoha on March 23, 2017 at 08:54 AM

    NO, I am downloading in .csv format, yes I am facing one more error when we download the any file that time some data missed in downloaded file..

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 23, 2017 at 12:26 PM

    Hi there,

    I am currently checking your account. I can download the submissions just fine. Can you please give us the URL of the form where you are trying to download submissions?

    Regards.

  • Profile Image

    Answered by zoha on March 24, 2017 at 12:51 AM

    Hi,

     

    I am facing same problem.

    URL :- https://www.jotform.com/submissions/70083795002452

    we can not download the complete data(First Sheet downloaded only (12600), and another error found some data is missing in first sheet which is downloaded.

    Please solve it ASAP.

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 24, 2017 at 02:59 AM

    I'm currently checking your account. I'll get back once I've found results.

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 24, 2017 at 03:19 AM

    I have forwarded the issue to our developers. We will inform you as soon as this is fixed.

    Regards.

     

  • Profile Image
    JotForm Developer

    Answered by hasan on March 29, 2017 at 03:17 AM

    Hi,

    I couldn't reproduce the problem either. Could you please provide more information while we're investigating the issue.

    Like, did you applying any filtering or not, or step by step introduction to reproduce the error. Anything will help.

    Thanks.