What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have whitelisted Jotform but I still keep getting on the bounce list

    Asked by peschomd on March 23, 2017 at 09:04 AM

    ive turned my godaddy email spam filtering completely OFF and added your guys 3 emails to my "allowed list" under settings > allows list and STILL i keep getting added my staff@mankatowebdesign.com to bounce list? this was after yesterday you told me to do this.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on March 23, 2017 at 12:21 PM

    Did you whitelist our domain as a whole or just the sender email? You can find our updated list of mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If you have the option to add an email to your contact or safe sender list, please add noreply@jotform.com. I would also suggest checking your spam folders and make sure that no Jotform emails are there.