- peschomdAsked on March 23, 2017 at 09:04 AM
ive turned my godaddy email spam filtering completely OFF and added your guys 3 emails to my "allowed list" under settings > allows list and STILL i keep getting added my firstname.lastname@example.org to bounce list? this was after yesterday you told me to do this.Page URL:
- JotForm SupportWelvinAnswered on March 23, 2017 at 12:21 PM
Did you whitelist our domain as a whole or just the sender email? You can find our updated list of mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
If you have the option to add an email to your contact or safe sender list, please add email@example.com. I would also suggest checking your spam folders and make sure that no Jotform emails are there.