What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What would cause a blank record in a submission spreadsheet?

    Asked by JFedGMW on March 23, 2017 at 09:58 AM

    Attached is a file showing submissions to our Synagogue Security Contact Form. Row 8 is completely blank. What would cause this? 

    I have a notification email that is time stamped at 3/22 11:46 a.m. that would correspond to the blank form in row 8 that is time stamped at 11:45 a.m. The transaction email contains responses to all of the fields. (I can forward the email to you if you like - tell me where to send it.)

    Thanks for your help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 23, 2017 at 01:41 PM

    Unfortunately, the files other than images cannot be attached to the forum post. However, I take a look at the form submissions and see that the submission received at 11:45:40 is displaying as blank. But the email log is still displaying the submission with the data. Could you check if the submission has been edited? Please confirm so that we can forward the issue to our backend team to check. Also, let us know if you notice such issue with any other forms in your account.