Payment portion of my form suddenly stopped displaying.

  • CraigL61
    Asked on March 23, 2017 at 12:17 PM

    For some reason, the payment portion of my form stopped displaying this morning. I need this fixed ASAP because people are trying to pay for their event registrations. 

    Page URL: https://granfondotexastmco.com/registration
  • Kiran Support Team Lead
    Replied on March 23, 2017 at 2:49 PM

    I have checked the web provided and see that the payment field is being displayed correctly. Please see the screenshot below:

    Payment portion of my form suddenly stopped displaying Screenshot 20

    Were you able to fix the issue? If you still experience any issue with the form, please let us know. We will be happy to assist. 

  • CraigL61
    Replied on March 23, 2017 at 3:46 PM
    That's because I went in and disabled two rules that I had set up. It's
    been working fine with those rules enabled for the last 3 months. I don't
    know why it would cause a problem this morning.
    ...
  • Kiran Support Team Lead
    Replied on March 23, 2017 at 5:04 PM

    Unfortunately, we had an issue with the conditions linked with form calculation which might have caused this issue. However, the issue was quickly identified and fixed by our development team. If you need to have the same conditions, you may set them back and let us know if the issue still persists. We will be happy to assist. 

    Thanks!