What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment portion of my form suddenly stopped displaying.

    Asked by CraigL61 on March 23, 2017 at 12:17 PM

    For some reason, the payment portion of my form stopped displaying this morning. I need this fixed ASAP because people are trying to pay for their event registrations. 

    Page URL:
    https://granfondotexastmco.com/registration

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    JotForm Support

    Answered by Kiran on March 23, 2017 at 02:49 PM

    I have checked the web provided and see that the payment field is being displayed correctly. Please see the screenshot below:

    Were you able to fix the issue? If you still experience any issue with the form, please let us know. We will be happy to assist. 

  • Profile Image

    Answered by CraigL61 on March 23, 2017 at 03:46 PM
    That's because I went in and disabled two rules that I had set up. It's
    been working fine with those rules enabled for the last 3 months. I don't
    know why it would cause a problem this morning.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 23, 2017 at 05:04 PM

    Unfortunately, we had an issue with the conditions linked with form calculation which might have caused this issue. However, the issue was quickly identified and fixed by our development team. If you need to have the same conditions, you may set them back and let us know if the issue still persists. We will be happy to assist. 

    Thanks!