When downloading submission data to PDF format from the form submission view, only the PDF for the first 20 submissions is generated

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    Asked on March 23, 2017 at 12:49 PM

    I have about 43 forms I am trying to download to a pdf. The first 20 will download but after that it just says generating. I have left it for quite awhile (hours) and nothing it is not moving on to the next 20. I have been trying to do this since yesterday. Any ideas? I have also cleared my history

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    Answered on March 23, 2017 at 03:34 PM

    I tested this with one of my own forms and indeed, only the first 20 submissions are downloaded.  Any further sets on are not being created:

    I will forward this to our developers to have a look.  We will let you know as soon as this has been fixed.

    In the mean time, submissions can be downloaded individually. 

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    Answered on March 24, 2017 at 04:15 PM


    This problem has now been fixed. Please accept our apologies for the inconvenience caused.