- MercyGateAsked on March 23, 2017 at 12:49 PM
I have about 43 forms I am trying to download to a pdf. The first 20 will download but after that it just says generating. I have left it for quite awhile (hours) and nothing it is not moving on to the next 20. I have been trying to do this since yesterday. Any ideas? I have also cleared my history
- JotForm SupportdavidAnswered on March 23, 2017 at 03:34 PM
I tested this with one of my own forms and indeed, only the first 20 submissions are downloaded. Any further sets on are not being created:
I will forward this to our developers to have a look. We will let you know as soon as this has been fixed.
In the mean time, submissions can be downloaded individually.
- JotForm SupportpaulsimpsonAnswered on March 24, 2017 at 04:15 PM
This problem has now been fixed. Please accept our apologies for the inconvenience caused.