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    When downloading submission data to PDF format from the form submission view, only the PDF for the first 20 submissions is generated

    Asked by MercyGate on March 23, 2017 at 12:49 PM

    I have about 43 forms I am trying to download to a pdf. The first 20 will download but after that it just says generating. I have left it for quite awhile (hours) and nothing it is not moving on to the next 20. I have been trying to do this since yesterday. Any ideas? I have also cleared my history

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    JotForm Support

    Answered by david on March 23, 2017 at 03:34 PM

    I tested this with one of my own forms and indeed, only the first 20 submissions are downloaded.  Any further sets on are not being created:

    I will forward this to our developers to have a look.  We will let you know as soon as this has been fixed.

    In the mean time, submissions can be downloaded individually. 

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    JotForm Support

    Answered by paulsimpson on March 24, 2017 at 04:15 PM


    This problem has now been fixed. Please accept our apologies for the inconvenience caused.