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    constant contact -- submissions randomly not visible in constant contact

    Asked by eileenjst on June 27, 2012 at 02:15 PM

    Hello.  I am in the process of setting up constant contact, and was able to set it up and make a submission.

    But, the second submission I made did not appear in the constant contact email list, while the first did.

    I made no changes between the first and the second. Any ideas of what is happening?

    Submissions not visible email constant contact constantcontact
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    JotForm Support

    Answered by Mike_T on June 27, 2012 at 04:37 PM

    Thank you for contacting us.

    This is caused by duplicated email address on your second submission. It seems that their system does not accept such an entries, so that it saves you from having duplicated email addresses on specific mailing list.

    Please feel free to contact us if you need any further assistance.

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    Answered by cettox on May 10, 2013 at 10:51 AM

    Hi eileenjst,

    I investigated the issue so far, there seems no problems on our side. The submissions data correctly submitted to Constant Contact, and they correctly stores the new contact information. The problem is that their GUI implements a serverside cache to improve performance, and any changes through api does not sometimes propogate to GUI.

     

    Rather than duplicate email problem, maybe your problem is related to cache problem of Constant Contact.

     

    They also confirm this behaviour on the following link:

    http://community.constantcontact.com/t5/Developer-Support-ask-questions/Does-the-API-cache-lists/td-p/46075

     

    You may try to edit your list by adding/removing a dummy contact to see that your problem is fixed or not.

     

    Have a nice day!