How can I create the survey for English learners and make the survey get the best responses?

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    Asked on March 23, 2017 at 05:31 PM


    I'm working a customer service survey for our school district parents. I want to ask one main question- How was your experience today? The answers will come in forms of smiley faces. After that question, I would like to offer families an opportunity to further elaborate on their experience. Because you guys are the gurus of surveys, I have a few questions:

    Question 1. After families have pushed the smiley face that represents their customer service experience, I want to ask two follow up questions but need to know how I should ask them: 

    Option a: Ask these initial questions, "Do you want to provide additional feedback?" and "Can someone from our team follow up with you?" and then if the survey participants say yes, provide space for them to type their responses.

    Option b: Ask these questions, "Is there anything you would like to add?" and "If you would like someone to follow up with you, provide your name and phone number?" If I go this route, the participants don't have to answer as many questions. 

    Question 2: I'm working on translating my survey and part of the survey will ask for further feedback. I'm wondering if the keyboard can translate into the Arabic alphabet?

    Question 3: Is there anything at the top of the survey that can further draw an English learner to the survey besides the small flag and language?

    Question 4: The survey is left aligned. Is there anyway to make it center aligned? 

    Thank you for your help,

    Jill Peeples

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    Answered on March 23, 2017 at 11:20 PM

    We will be glad to assist you with your survey form. 

    1) As you might know already, you can show a field based on users answer, so you could use the Single Choice field for that, example: 



    Your other questions will be addressed on separate thread:




    Let us know if you need more help.