What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form is sending feedback to the wrong people. Please help!

    Asked by VCSIT on March 23, 2017 at 06:01 PM

    Users are reporting receiving feedback intended for others. Sometimes 2 or more people will receive feedback instead of the designated user email. An example is our busing and transportation. Robin Mendoza should be receiving feedback but instead, feedback went to Bev Quinby and Christine Baxter.

    Page URL:
    http://support.vcs.net

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on March 23, 2017 at 11:31 PM

    We apologize for this inconvenience, VCSIT. Our conditions had a glitch yesterday which may have affected how your form sends emails to its targeted recipients based on the conditional flow of your form. As a result this may have sent emails to the unintended recipients. This has been fixed as soon as it was found out and your form should run fine now.

    Feel free to get back to us if you have additional questions.

    Again, we sincerely apologize for this incident.