How are you available 24/7 if you don't publish your number? What's the point of stating that you are available with no contact info?

Our support team is available 24/7 via email and the support forum. Here you can see the list of answered questions:

https://www.jotform.com/answers/

You can click on "Ask your questions" to make yours. You'll get a response within 1 to 3 hrs. It will depend on the amount of questions we received. All of them are answered in the same order they arrive.