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    Submissions page: After submission downloads, the word "Generating..." does not stop or end

    Asked by faridpocket on March 24, 2017 at 04:41 AM

    When I try to download my submission, after it download the first file it won't saying "Generating...".
    I have tried using Chrome, Safari, Firefox and even in incognito mode but the problem is still there.

    Help Please.

    Screenshot
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    JotForm Support

    Answered by Charlie on March 24, 2017 at 06:17 AM

    I was able to replicate the problem, I see that the file is downloading successfully, but the image or icon showing "Generating..." does not stop. 

     

    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread once this has been resolved. 

    Apologies for the inconvenience. 

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    Answered by faridpocket on March 30, 2017 at 12:10 AM

    I have tested it again recently and the problem is now gone.

    I'm assuming you guys have fixed it.

    Thank you.