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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions page: After submission downloads, the word "Generating..." does not stop or end

    Asked by faridpocket on March 24, 2017 at 04:41 AM

    When I try to download my submission, after it download the first file it won't saying "Generating...".
    I have tried using Chrome, Safari, Firefox and even in incognito mode but the problem is still there.

    Help Please.

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    JotForm Support

    Answered by Charlie on March 24, 2017 at 06:17 AM

    I was able to replicate the problem, I see that the file is downloading successfully, but the image or icon showing "Generating..." does not stop. 


    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread once this has been resolved. 

    Apologies for the inconvenience. 

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    Answered by faridpocket on March 30, 2017 at 12:10 AM

    I have tested it again recently and the problem is now gone.

    I'm assuming you guys have fixed it.

    Thank you.