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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I am receiving multiple emails in the same order?

    Asked by stgabrielparentcouncil on March 24, 2017 at 08:26 AM

    I have received multiple orders from the same people, see attached image. this is affecting my submission counts. On another note, there have been quite a few cliches with the this form, I getting concerned with the stability of the site and whether or not I should recommend to use it as a permanent solution to the school board. 


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    JotForm Support

    Answered by candy on March 24, 2017 at 11:08 AM


    As far as I check your form named "St. Gabriel Hot Lunch Online Order Form", you have double notification and double autoresponder emails in your form. This is the reason why you receive double emails and send double autoresponders as you can see below:


    Please delete one of them in order to receive only one notification from the same person and send only one autoresponder.

    If you need further assistance, please let us know.