What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change my user name and password?

    Asked by debgory on March 24, 2017 at 09:02 AM

    I didn't realize I wouldn't be able to add other users for our organization when I originally signed up.  How can I change my user name and password?

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    Answered by KadeJM on March 24, 2017 at 11:53 AM

    If you wish to add other users from your organization you can add them as sub-account users.

    Please see https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User to learn more.

    However, if you still wish to proceed with changing your username and password then to do that you would need to provide us with the preferred username you wish to change it to plus two backup usernames in case the first one or two doesn't work and finally just reset your password.

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    Answered by debgory on March 24, 2017 at 12:46 PM
    Yes please change the user name to (in order of preference:
    Thank you.
    I had found the password change option and also saw I could add sub-users but they cannot add forms. I don't actually want to do the development so changing the username is important.
    Thank you,
    Deb Gory, MS
    Research Associate
    Practice Facilitator
    Northern Illinois University
    Office: 815.753.1942

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    Answered by KadeJM on March 24, 2017 at 01:52 PM

    Hi Deb, no problem, I have now changed your username to "NIUDOIT" per your request.