What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit to form to apply for a non-profit discount

    Asked by dftonline on March 24, 2017 at 05:51 PM

    I am trying to submit the form to you, and hit Upload to upload our Form 990 that you require.  I hit submit and it will not continue.  Is there another way to submit information to you?

    Page URL:
    https://www.jotform.com/nonprofit/pricing/

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    JotForm Support

    Answered by Mike_G on March 25, 2017 at 02:39 AM

    We would like to apologize for any inconvenience this is causing you. We will be glad to help you with your concern. May we just know if there were any error message(s) that appeared when you tried to submit the form? If yes, may we ask for a screenshot of it (the error) so we can have it verified? May we also know what browser were you using when you encountered the issue? And, if you have tried using a different browser?

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by dftonline on March 27, 2017 at 07:45 PM
    New response received
    When I hit upload file, it will not grab the file you need to complete the
    form.
    Can I just email the file to you?
    *Thank you for your support of local theatre!*
    *Trish Toomey*
    Business Manager
    DeSoto Family Theatre
    9105 Highway 51 N.
    Southaven, MS 38671
    662.280.6546
    dft@dftonline.org
    ...
  • Profile Image

    Answered by dftonline on March 27, 2017 at 07:45 PM
    New response received
    Oh I have used Chrome and Explorer.
    *Thank you for your support of local theatre!*
    *Trish Toomey*
    Business Manager
    DeSoto Family Theatre
    9105 Highway 51 N.
    Southaven, MS 38671
    662.280.6546
    dft@dftonline.org
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 27, 2017 at 11:38 PM

    Thank you so much for the update. We understand that you are having trouble submitting your non-profit discount application through the form that is available for it. However, please understand that that the only way you can submit an application is through the form in this page: https://www.jotform.com/nonprofit/pricing/

    May I suggest you try to clear your browser's cache/data and try again, please?

    Thank you.

  • Profile Image

    Answered by dftonline on March 28, 2017 at 08:45 AM
    I think I know what the issue is. The file is too big. It is 30 pages and is 13mb. I will have to submit it in pieces.
    Thanks!
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 28, 2017 at 09:17 AM

    We appreciate the update and for letting us know of the exact issue you are facing.

    I have contacted one of our developers and let them know of the issue. As a solution, the Upload field in the form for non-profit discount application now has no file size limits. Please try to submit your form again and you should not encounter any issues in regards to uploading the 13MB file. Otherwise, please feel free to let us know so we can help you further.

    Thank you.