What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does the data from the previous respondent appear on the new form?

    Asked by Secretbrowsociety on March 25, 2017 at 10:22 AM

    Hi there,

     

    We are running a business and we get our customers to fill out their consultation forms on Jotform on our in-house iPad.

    Sometimes, not always, the data from the previous person remains in the fields even though we have submitted their form. We have to manually erase this data.

    I have tried deleting my cache, browsing history, cookies, closing down Chrome, and then physically restarting the iPad and it sometimes works but sometimes not.

    How can we avoid this from happening, as it's we are working with confidential data?

    Thanks

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 25, 2017 at 12:34 PM

    That must have happened because Continue later option was turned on on your form:

    So simply turn off that feature and that shouldn't happen anymore. 

    On the other hand that shouldn't happen if the form is submitted or if the cache is cleared.

    But if you don't need that feature simply switch it off.

    Let us know if you have any further questions.

    Thank you.