Downgrading account

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    EmilyKyriakides
    Asked on June 28, 2012 at 12:04 PM

    Hi

    We're thinking about downgrading our account to the free option, but I just wanted some clarification whether the submitted forms will remain as they are, or will be deleted after the downgradde?

    It looks like we have 1.67GB of uploads, as the free account only allows for 100mb will our information be lost? Our submissions were basically a rather long form with PDF and Doc attachments. Would everyhting be deleted or will the attachments be deleted but the forms would remain..?

    Many thanks,

  • Profile Image
    Goldo
    Answered on June 28, 2012 at 01:47 PM

    It wont be deleted. You will not lose any of your forms or your data.

    When you cancel the account, you will then be moved to a free account which only allows 100mb space, 100 monthly normal submissions, and 10 SSL submissions a month.