What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrading account

    Asked by EmilyKyriakides on June 28, 2012 at 12:04 PM


    We're thinking about downgrading our account to the free option, but I just wanted some clarification whether the submitted forms will remain as they are, or will be deleted after the downgradde?

    It looks like we have 1.67GB of uploads, as the free account only allows for 100mb will our information be lost? Our submissions were basically a rather long form with PDF and Doc attachments. Would everyhting be deleted or will the attachments be deleted but the forms would remain..?

    Many thanks,

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    JotForm Support

    Answered by Goldo on June 28, 2012 at 01:47 PM

    It wont be deleted. You will not lose any of your forms or your data.

    When you cancel the account, you will then be moved to a free account which only allows 100mb space, 100 monthly normal submissions, and 10 SSL submissions a month.