What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment fees in payment gateway

    Asked by Mosleypersonaltrainer on March 26, 2017 at 11:16 AM

    Hi there!

    I would like to find out... if clients make purchases using jotform is it then the fee is changed?

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    JotForm Support

    Answered by Jan on March 26, 2017 at 01:07 PM

    My understanding is that you are asking if we will receive a percentage for each purchase from your form.

    Please take note that JotForm does not add any additional costs or fees for each payment submissions. It means that if you're product is $50, then the same amount will be transferred in the payment integration. So, the answer is no, the fee will not change.

    Also, please be reminded that under the Free plan, you can only receive 10 payments. Regular submissions are different from payment submissions. Please check the pricing page for more information.

    Hope that helps. Thank you.