What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please delete my account

    Asked by mmotts on March 26, 2017 at 08:20 PM

    My user name is mdamato@altopro.co  Please delete  

    it is so annoying only to have 100 views  when I have  been in a testing phase for my business and its website.  I am not going to dish out $20 a month without being open for business.  There are other form sites willing to accommodate me so thanks for the 10 months of  discomfort. 

     I would never recommend your company  to my future cloud clients.  It's one thing if my site was open to the public and there were 100 views.  I guess you also count the times I am making changes to my site don't have nothing to do with forms.  Excuse my frustration but it's annoying to not even see what my product looks like as I am testing it because there's this big warning box that pops up from JotForm. It makes it look very nice. 

  • Profile Image

    Answered by Ian on March 26, 2017 at 10:42 PM

    Sorry for the inconvenience. Before cancelling your account I would like to mention that, for free plan the limit is to 1.000 form views per month.

    Form view is sometimes referred as impression and it is any type of loading the form. So if you have a page on your website that gets 1.000 views per month and embed the form on the same page, you are OK with the free plan - as long as form views go.

    Each time someone loads your page would load the form and that would be a form view. If someone goes to edit their submission - that is another example of a form view.

    Disabled forms will however not increase your form views.

    Will views from Preview count as form views?

    No. The Preview will not be counted against your form views. It will also not count it if the form is viewed by yourself while you are logged in - even if the form is embedded on your website. This means that form views only count if someone else views the form. The same applies if you are not logged into the system while checking it.

    For more details please visit https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    Let us know if you still want to proceed with the deletion of account.