I am receiving 'Over quota' error message

I have a number of people trying to fill in a jotform survey and they are now getting an 'over quota' notice and their information isn't being captured.

I've clicked on the  You are out of Space, Upgrade storage now - been taken to a site where I have selected to pay $50 for more storage for a year and received confirmation of the payment receipt from Jotform. I paid via Paypal; however people are still getting the 'over quota' message and the "you're out of storage' message is still appearing.

This matter is extremely urgent for us - I reallly need it fixed quickly.  HOw long will it take before people can submit their information and it be accepted??  Is it hours, days??  

Thanks

Angela Aston

aurorasheadmanager@ausdb.com.au

This is a duplicate thread to https://www.jotform.com/answers/1102791- which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

Please be noted that it is not required to open multiple threads for the same issue. We will be addressing all the questions in the order they come in and as assigned. 

Thank you!