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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am receiving 'Over quota' error message

    Asked by sergheicucsa on March 26, 2017 at 10:22 PM

    I have a number of people trying to fill in a jotform survey and they are now getting an 'over quota' notice and their information isn't being captured.


    I've clicked on the  You are out of Space, Upgrade storage now - been taken to a site where I have selected to pay $50 for more storage for a year and received confirmation of the payment receipt from Jotform. I paid via Paypal; however people are still getting the 'over quota' message and the "you're out of storage' message is still appearing.


    This matter is extremely urgent for us - I reallly need it fixed quickly.  HOw long will it take before people can submit their information and it be accepted??  Is it hours, days??  




    Angela Aston




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    JotForm Support

    Answered by Kiran on March 27, 2017 at 12:07 AM

    This is a duplicate thread to https://www.jotform.com/answers/1102791- which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Please be noted that it is not required to open multiple threads for the same issue. We will be addressing all the questions in the order they come in and as assigned. 


    Thank you!