What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my jotform not opening in Internet explorer?

    Asked by zenergycom on March 27, 2017 at 09:53 AM

    Every time I click through on internet explorer it gives the error seen below:

    Page URL:
    http://www.atriumtoronto.com/

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 27, 2017 at 12:40 PM

    In which Internet explorer did you test your form? I checked in Edge and Internet explorer 11 and I couldn't replicate this issue?

    Also, did you test the form directly or you are redirecting from some other URL?

     

  • Profile Image

    Answered by zenergycom on March 27, 2017 at 12:44 PM

    The test was done from Internet explorer 11 (and a co-worker also tried from IE8) both came up with the same issue. 

    The form is linked through an image off of the page URL given in my first post. We've done this before and never had issues with IE either so I'm unsure of what the exact issue it. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 27, 2017 at 02:05 PM

    Thank you for additional information.

    I tested by following those steps in Edge and I was not able to replicate this issue. But I see the potential problem and that is that the website from which you're redirecting your users is non-secure:

    And then the form is secured so that's why the warning from IE (most probably). This should be fixed if you switch the SSL on your website.

    If you have any further questions please let us know.

    Thank you!