Square integration appears correct but payments are not showing up in Square

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    missblackburn
    Asked on March 27, 2017 at 11:41 AM

    Good morning

    I've set up a form to integrate with Square.

    All the settings look correct. It is definitely NOT in test mode.

    In my square account, it confirms that an external app (JotForms) is connected.

    But when I put a payment through, JotForms sends me an email telling me that the payment was successful, and even provides a transaction number. But the transaction does not show up in my Square account.

    What might I be doing wrong?

    Page URL:

    https://form.jotform.us/70735345968165

     

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    KadeJM
    Answered on March 27, 2017 at 01:51 PM

    I have checked your form with the mentioned square problem for nothing showing in your square transactions and I found that your form is still in " test " mode. 

    This is the reason it is not showing up in your transactions even though received during testing since it doesn't legitimately count those.

    Please try switching it to the Live Mode then make sure your form is saved and check again.

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    missblackburn
    Answered on March 27, 2017 at 03:45 PM
    I specifically took it out of test mode. Does this mean none of those sales count?
    "Dime con quien andas, y te diré quien eres" -Xavier Becerra
    Translation...tell me who you walk with, and I'll tell you who you are.
    Sent from my iPhone
    ...
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    missblackburn
    Answered on March 27, 2017 at 03:45 PM
    I did a test one from my credit card and now it's showing up, but the system is now saying I am almost out of submissions. 7 of them were payments that never went through. Can this be adjusted?
    I really tried to follow all of the directions in the tutorial.
    "Dime con quien andas, y te diré quien eres" -Xavier Becerra
    Translation...tell me who you walk with, and I'll tell you who you are.
    Sent from my iPhone
    ...
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    KadeJM
    Answered on March 27, 2017 at 05:55 PM

    Yes, unfortunately, this means that none of those counted.

    I've checked again on our end and this time I can confirm you are indeed in Live Mode.

    I have also gone ahead and reset the payment submissions for your account as a courtesy.