Field not working on IE 11 (has input mask)

  • odoyle
    Answered on March 27, 2017 08:12 PM

    HI

     

    I'm having problems entering data in a Field on IE 11.

     

    Its got an Input Mask on.

    It seems to flick between the default value and the bumber you enter.

    It the ABN Number field on the attached screenshot.

    Page URL: http://www.assetinsure.com.au/dbi
  • Jonathan JotForm Support
    Answered on March 28, 2017 12:24 AM

    I was able to reproduce the issue when I test the embedded form on your website page using IE11 browser.

    Field not working on IE 11 (has input mask) Image 1 Screenshot 0

     

    But I could not produce the same issue with the same setup when just using the form own URL https://www.jotform.co/form/62681185068866

    Field not working on IE 11 (has input mask) Image 2 Screenshot 1

     

    Can you please try first removing the embedded form on your website page.

    Then re-embed it again but this time use the Iframe publish code of the form.

    Save your website page with the newly embedded form and then test.

    Let us know if this modification did not resolve the issue.