- doudouhiAsked on March 27, 2017 at 08:23 PM
pls i accordantly paid twice can get refund
- JotForm SupportMike_GAnswered on March 28, 2017 at 01:15 AM
Thank you for contacting us. I have reviewed the status of your subscriptions and please allow me to explain everything first.
We were trying to renew your previous subscription (Bronze Monthly plan) with subscription number, S-6FR74847TY840941T, but it keeps on failing and it ended up being canceled. I see that when it was canceled you tried to subscribe to our Storage Yearly plan - $50.00 - (S-41483506J06417132) then later to another plan, Bronze Monthly plan - $19.00 - (S-4G7598480M540300H). This resulted to a duplicate subscription. However, both plans were also canceled today and I see that we need to refund both.
I have submitted the request to our billing department and the amount will be credited back to your account within the next 5 to 10 business days.
Since all subscriptions in your account are canceled, your account is now back to free subscription. You may need to upgrade to avoid any inconvenience on your account.
If you have any questions regarding this, please feel free to contact us again anytime.