What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment refund request for two subscriptions that were recently canceled

    Asked by doudouhi on March 27, 2017 at 08:23 PM

    pls i accordantly paid twice can get refund  

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    JotForm Support

    Answered by Mike_G on March 28, 2017 at 01:15 AM

    Thank you for contacting us. I have reviewed the status of your subscriptions and please allow me to explain everything first.

    We were trying to renew your previous subscription (Bronze Monthly plan) with subscription number, S-6FR74847TY840941T, but it keeps on failing and it ended up being canceled. I see that when it was canceled you tried to subscribe to our Storage Yearly plan - $50.00 - (S-41483506J06417132) then later to another plan, Bronze Monthly plan - $19.00 - (S-4G7598480M540300H). This resulted to a duplicate subscription. However, both plans were also canceled today and I see that we need to refund both.

    I have submitted the request to our billing department and the amount will be credited back to your account within the next 5 to 10 business days.

    Since all subscriptions in your account are canceled, your account is now back to free subscription. You may need to upgrade to avoid any inconvenience on your account.

    If you have any questions regarding this, please feel free to contact us again anytime.

    Thank you.