What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I did not receive reset password e-mail

    Asked by Gillian Charleson  on March 28, 2017 at 06:57 AM

    I have tried twice to select the 'Forgot Password' option and inserted my email address as above but it is not sending me the email. Please advise.

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    JotForm Developer

    Answered by Helen on March 28, 2017 at 09:16 AM

    Hello Gillian,

    Thank you for contacting us.

    I have searched but I could not found any user under the e-mail that "gillian@eastafricasafariventures.com ". 

    Please provide us your username and e-mail address that you used at the JotForm for solving your issue.

    We will glad to solve your issue and be waiting for your response.

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    Answered by Gillian Charleson  on March 28, 2017 at 09:45 AM
    I realised that it wasn’t working as it is registered under our generic marketing@eastafricasafariventures.com and I was able to reset it and login earlier today.
    What would be useful is if there was a message indicating that the address that I’d entered – as below gillian@ - is not a registered username. There was no message and it wasn’t clear if the request was submitted or not.
    Just a suggestion!
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  • Profile Image
    JotForm Developer

    Answered by Helen on March 28, 2017 at 11:13 AM

    Dear Gillian,

    We are glad that you issue was solved.

    If you enter the incorrect e-mail address or user to Forgot Password field, "No user with this email address or username has been found." alert is shown. As you can see below screenshot:

    If you have any questions or issue, please do not hesitate to contact us.

  • Profile Image

    Answered by Gillian Charleson  on March 29, 2017 at 09:45 AM
    That didn't come up at all otherwise I'd not have suggested it!
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