I did not receive reset password e-mail

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    Gillian Charleson 
    Asked on March 28, 2017 at 06:57 AM

    I have tried twice to select the 'Forgot Password' option and inserted my email address as above but it is not sending me the email. Please advise.

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    Helen
    Answered on March 28, 2017 at 09:16 AM

    Hello Gillian,

    Thank you for contacting us.

    I have searched but I could not found any user under the e-mail that "gillian@eastafricasafariventures.com ". 

    Please provide us your username and e-mail address that you used at the JotForm for solving your issue.

    We will glad to solve your issue and be waiting for your response.

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    Gillian Charleson 
    Answered on March 28, 2017 at 09:45 AM
    I realised that it wasn’t working as it is registered under our generic marketing@eastafricasafariventures.com and I was able to reset it and login earlier today.
    What would be useful is if there was a message indicating that the address that I’d entered – as below gillian@ - is not a registered username. There was no message and it wasn’t clear if the request was submitted or not.
    Just a suggestion!
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    Helen
    Answered on March 28, 2017 at 11:13 AM

    Dear Gillian,

    We are glad that you issue was solved.

    If you enter the incorrect e-mail address or user to Forgot Password field, "No user with this email address or username has been found." alert is shown. As you can see below screenshot:

    If you have any questions or issue, please do not hesitate to contact us.

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    Gillian Charleson 
    Answered on March 29, 2017 at 09:45 AM
    That didn't come up at all otherwise I'd not have suggested it!
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