I did not receive reset password e-mail

I have tried twice to select the 'Forgot Password' option and inserted my email address as above but it is not sending me the email. Please advise.

Hello Gillian,

Thank you for contacting us.

I have searched but I could not found any user under the e-mail that "gillian@eastafricasafariventures.com ". 

Please provide us your username and e-mail address that you used at the JotForm for solving your issue.

We will glad to solve your issue and be waiting for your response.

I realised that it wasn’t working as it is registered under our generic marketing@eastafricasafariventures.com and I was able to reset it and login earlier today.
What would be useful is if there was a message indicating that the address that I’d entered – as below gillian@ - is not a registered username. There was no message and it wasn’t clear if the request was submitted or not.
Just a suggestion!
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Dear Gillian,

We are glad that you issue was solved.

If you enter the incorrect e-mail address or user to Forgot Password field, "No user with this email address or username has been found." alert is shown. As you can see below screenshot:

If you have any questions or issue, please do not hesitate to contact us.

That didn't come up at all otherwise I'd not have suggested it!
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