What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Form Builder 4.0: User can not edit field labels

    Asked by candy on March 28, 2017 at 07:40 AM

    Our user named "agagsupport" has reported us that s/he is not able to edit the texts(field labels) on the form.

    Form ID: 70178139129156

    Browser Agent: Chrome, Windows

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    JotForm Developer

    Answered by berkay on March 29, 2017 at 01:43 AM


    This issue should be fixed now. Could you please get in touch with user and let me know if problem is persisting. 

    Thank you so much.

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    JotForm Support

    Answered by candy on March 29, 2017 at 02:22 AM

    Hello Berkay,

    The user was informed and requested a feedback if the issue still persists.


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    JotForm Support

    Answered by candy on April 03, 2017 at 02:10 AM

    Dear Berkay,

    The user claims that the issue still persists. I asked if the issue still persists, and he wrote the following comment:

    "It appears it has. I removed and replaced the field giving me trouble before. I tested other fields and found I could edit all of them."