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  • Profile Image

    Can not edit texts on my form

    Asked by Filasol on March 28, 2017 at 07:50 AM
    my experience is same, I switched back JotForm to v3
  • Profile Image
    JotForm Support

    Answered by candy on March 28, 2017 at 07:57 AM

    Hello again,

    I've checked your form named "MENENTREND" and cloned on my side in order to test it. I am able to edit the texts as you can see the screenshot below:

    Could you please describe us your device details (tablet/PC/hybrid) that you were working on editing the form?

    Also, could you please describe us which text field you couldn't edit on your form?

    Waiting for your answers.

    Thanks in advance.

  • Profile Image

    Answered by Filasol on March 28, 2017 at 08:15 AM

    Hi Candy,

     

    thanks for your support.
    Yesterday evening I tried to edit all of my text fields in "MENETREND" form and all of them was impossible. The fields 'jumped' by clicking and the menu for editing didn't appear.
    Then I checked a radio button widget and moved the designated area to the text field - then editing was possible.
    After a few minutes I downgraded it to v3, because I hadn't time enough for this complicated editing :-)
    I see in Forum, other users experiences same trouble.

    Friendly

    Laci

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    JotForm Support

    Answered by candy on March 28, 2017 at 09:55 AM

    Dear Laci,

    I am not able to detect or replicate the same issue here. 

    As I had asked before, could you please give us your device details (tablet/PC/hybrid) that you were working on editing the form?

    Also, could you please check again now if the issue still persists.

    I have already informed our software developers related to the issue. 

    Waiting for your response.

    Thanks.

  • Profile Image

    Answered by Filasol on March 28, 2017 at 10:07 AM

    Dear Candy,

     

    sorry, I forgot it :-)
    I'm using only a laptop with Win10 Pro, 64bit, and the browser is Chrome.
    I never edit my forms using other devices.
    I will see my form and try to edit by v4 of JotForm again and send you to my results.

    Thanks

    Laci

  • Profile Image

    Answered by Filasol on March 28, 2017 at 10:55 AM

    Candy,

    I checked it again and now it works correctly. Now.
    Yesterday didn't.

    I hope the actual experience will be stable :-)

    Have a nice day

    Laci