What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't submissions showing up?

    Asked by mallinsj on March 28, 2017 at 09:47 AM

    I'm receiving submission notifications in my email, but when I look for the submissions on the JotForm site, they aren't there!  The last submission I received was yesterday, March 27, at 11:52 AM. Since that time, I have received notifications for THREE submissions.

    This is very much shaking my confidence in JotForm. Now I'm worried about submissions that aren't showing up that may not have generated a notification!

    Page URL:
    https://www.jotform.com/mallinsj/course-and-section-requests

  • Profile Image
    JotForm Support

    Answered by david on March 28, 2017 at 12:24 PM

    The emails you received were from submission edits, not new submissions.  Check the subject line for those emails, they should have "Edit:" in the subjects:

  • Profile Image

    Answered by mallinsj on March 28, 2017 at 12:25 PM

    Thank you. I figured that out and wasn't sure how to pull my request. I'll have to nag those submitters to put in new forms and not just go back to old ones.