Why aren't submissions showing up?

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    mallinsj
    Asked on March 28, 2017 at 09:47 AM

    I'm receiving submission notifications in my email, but when I look for the submissions on the JotForm site, they aren't there!  The last submission I received was yesterday, March 27, at 11:52 AM. Since that time, I have received notifications for THREE submissions.

    This is very much shaking my confidence in JotForm. Now I'm worried about submissions that aren't showing up that may not have generated a notification!

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    david
    Answered on March 28, 2017 at 12:24 PM

    The emails you received were from submission edits, not new submissions.  Check the subject line for those emails, they should have "Edit:" in the subjects:

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    mallinsj
    Answered on March 28, 2017 at 12:25 PM

    Thank you. I figured that out and wasn't sure how to pull my request. I'll have to nag those submitters to put in new forms and not just go back to old ones.