What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't download form source files

    Asked by gesturepoke on March 28, 2017 at 12:47 PM

    I'm trying to download the source files for my form so I can customize it more and speed up the loading time, but I keep getting this error message:

    {"error":"Cannot create zip archive in Form::createZip function.","success":false,"duration":"1.053"}
    Page URL:
    https://form.jotform.us/70856975633167

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    JotForm Support

    Answered by BJoanna on March 28, 2017 at 03:42 PM

    When are you getting mentioned error message? When you download Full source code of your form and try to open it?

    I was not able to replicate mentioned issue when I downloaded source code of your form. 

    Please note that you need first to unzip downloaded file. After you unzip your fill you will be able to view your code. 

    You can use tools like WinRar or 7-Zip to unzip your files.

    Let us know if you need further assistance. 

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    Answered by gesturepoke on March 28, 2017 at 04:48 PM

    It happens when I try to download the source code. I haven't been able to actually download the files because it redirects me to a page with nothing on it but the error message I typed above. I downloaded the source code once in the past, so I don't think it's a compatibility issue with my browser, but I haven't been able to download anything when I tried most recently.

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    JotForm Support

    Answered by EltonCris on March 28, 2017 at 08:04 PM

    Can you please try it again this time? It worked just fine for me.

    If the problem still persists on your side, please let us know so we can assist you further.

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    Answered by gesturepoke on March 29, 2017 at 10:57 AM

    Oddly, it seems to be working now. I'm not sure what was going on yesterday. Thank you for your help, though.

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    JotForm Support

    Answered by BJoanna on March 29, 2017 at 12:03 PM

    We are glad to hear that your issue is resolved. Most likely it was temporary issue.

    Feel free to contact us if you have any other issues or questions.