What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Square App in Test Mode not Live

    Asked by outreachtsnw on March 28, 2017 at 03:16 PM

    We need help! We sold 77 registration fees for an event before realizing that Square was in test mode and not live. Is there a way to process the payments now with the information in Jot or do we have to have everyone REDO their registration and run their card again?

    Please advise.



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    JotForm Support

    Answered by jonathan on March 28, 2017 at 06:26 PM

    Unfortunately Test mode versus the Live mode in Square payment is a totally different process. So the completed process in Test mode will not be able to be converted to a live transactions.

    You will need to redo the submissions with the integration in Live mode.

    Let us know how we can be of further assistance.