- outreachtsnwAsked on March 28, 2017 at 03:16 PM
We need help! We sold 77 registration fees for an event before realizing that Square was in test mode and not live. Is there a way to process the payments now with the information in Jot or do we have to have everyone REDO their registration and run their card again?
Please advise.Page URL:
- JotForm SupportjonathanAnswered on March 28, 2017 at 06:26 PM
Unfortunately Test mode versus the Live mode in Square payment is a totally different process. So the completed process in Test mode will not be able to be converted to a live transactions.
You will need to redo the submissions with the integration in Live mode.
Let us know how we can be of further assistance.