is 21 MB too big?

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    Asked on June 29, 2012 at 03:56 PM

    I have someone trying to upload a file using my form.  However, they are telling me that they are getting an error stating that the file size is too big.  I thought the file sizes could be as large as 300 MB?  Why is it telling her this if she has a file size of only 21 MB?  Please help!

    go to and click on the upload audio tab to see my form


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    Answered on June 29, 2012 at 09:19 PM


    Sorry for the inconvenience that may have caused. Upon checking your form, I found out that your Upload "Max File Size" is only 10240KB = 10MB only. Try to change your Max File Size to 25600KB which is equal to 25MB to fix the problem.

    Hope this help and if you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!