What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is disabled?

    Asked by James Pinto  on March 29, 2017 at 07:57 AM

    I am creating a form for store boys to enter order details and they need to enter a password. I have created this with conditional logic so that if they enter their phone number they can log in. But now I cant preview my form and it get the jotform error this form is disabled please enable my form so that I can progress with my work... This form will be used internally by store boys so no high level security if need I only need to verify if they eneter their correct phone number

    Page URL:
    https://www.jotform.com/build/70854321368458#preview

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    JotForm Support

    Answered by Nik_C on March 29, 2017 at 11:17 AM

    Hello James, 

    Your account was auto-suspended. I checked your form and confirmed that it is not used for phishing activities so I re-activated your account. I'm not sure if you did, but please do not put username and password fields to your form since it is against our Terms of use and it can trigger our anti-phishing system and disable your form.

    Thank you!