What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account got suspected?

    Asked by Darda Chang  on March 29, 2017 at 12:05 PM

    Suddenly my account, darda_chang, got suspected.  I really do not know what happened here.  How can I recover from it?




    Darda (darda_chang@yahoo.com)


    Page URL:

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    JotForm Support

    Answered by ktyaguirre on March 29, 2017 at 12:53 PM

    Thank you for contacting us.

    Your account was suspended because it requested login credentials.

    Gathering this type of data in plain text fields is in violation of our Terms of use

    This is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields. Your account is now active and you can continue to develop your form. Please refrain from requesting such information. Upon detection, free accounts are suspended.


    Thank you.