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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Insightly: Changes to the integrated fields are not saving.

    Asked by STEPllc on March 29, 2017 at 05:10 PM

    We have been integrating most of our form submissions to create contacts in our Insightly, CRM. The actual integration of data has been working well. I went through all of our forms today to update the fields that will be integrated. I made the changes on the integrations page, clicked "complete integration" and it looked as though it saved. However, upon returning to all of these forms and double checking those integrations, none of the updates have saved. I made all of the changes again and saved them, however every time I come back none of the changes are saved. 

    What is going on?

    Thanks for your help! 

    Page URL:

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    JotForm Support

    Answered by Kevin_G on March 29, 2017 at 07:40 PM

    I've tested this on my end and I can see the same, I will report it to our second level so our developers can take a look to the issue, we  will let you know as soon as we receive an update regarding this. 


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    Answered by STEPllc on March 30, 2017 at 10:31 AM

    Great, thank you. 

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    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 11:24 AM


    This issue has been resolved. 

    Please, test on your end and let us know if you have any question.