No submissions available after updating Mac app

  • eiermann
    Asked on March 29, 2017 at 10:12 PM

    Hi,

    I just updated the Jotform app as suggested by the app store and now I can't see any submissions anymore. 

    Jotform Thread 1106209 Screenshot
  • Chriistian Jotform Support
    Replied on March 30, 2017 at 2:48 AM

    Please allow me some time to further investigate. I'll consult my colleague regarding this. We'll get back to you once we've found results.

    Regards.

  • Chriistian Jotform Support
    Replied on March 30, 2017 at 3:25 AM

    We performed some tests using the JotForm Mac App and it looks like the submissions are arriving without an issue. The app is working fine on our end.

    No submissions available after updating Mac app Image 1 Screenshot 20

     

     Please  try to uninstall and re-install the app and let us know if the issue still persists.

    Regards.

  • eiermann
    Replied on April 5, 2017 at 11:19 PM

    I deleted the app and reinstalled it. It's working fine now. Not sure what was the matter. Thanks for checking!

  • Chriistian Jotform Support
    Replied on April 6, 2017 at 1:03 AM

    No problem.

    Should you have other questions or concerns, don't hesitate to contact us again.
    Regards.