What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No submissions available after updating Mac app

    Asked by eiermann on March 29, 2017 at 10:12 PM

    Hi,

    I just updated the Jotform app as suggested by the app store and now I can't see any submissions anymore. 

    Screenshot
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    JotForm Support

    Answered by Chriistian on March 30, 2017 at 02:48 AM

    Please allow me some time to further investigate. I'll consult my colleague regarding this. We'll get back to you once we've found results.

    Regards.

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    JotForm Support

    Answered by Chriistian on March 30, 2017 at 03:25 AM

    We performed some tests using the JotForm Mac App and it looks like the submissions are arriving without an issue. The app is working fine on our end.

     

     Please  try to uninstall and re-install the app and let us know if the issue still persists.

    Regards.

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    Answered by eiermann on April 05, 2017 at 11:19 PM

    I deleted the app and reinstalled it. It's working fine now. Not sure what was the matter. Thanks for checking!

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    JotForm Support

    Answered by Chriistian on April 06, 2017 at 01:03 AM

    No problem.

    Should you have other questions or concerns, don't hesitate to contact us again.
    Regards.