No submissions available after updating Mac app

  • Profile Image
    eiermann
    Asked on March 29, 2017 at 10:12 PM

    Hi,

    I just updated the Jotform app as suggested by the app store and now I can't see any submissions anymore. 

  • Profile Image
    Chriistian
    Answered on March 30, 2017 at 02:48 AM

    Please allow me some time to further investigate. I'll consult my colleague regarding this. We'll get back to you once we've found results.

    Regards.

  • Profile Image
    Chriistian
    Answered on March 30, 2017 at 03:25 AM

    We performed some tests using the JotForm Mac App and it looks like the submissions are arriving without an issue. The app is working fine on our end.

     

     Please  try to uninstall and re-install the app and let us know if the issue still persists.

    Regards.

  • Profile Image
    eiermann
    Answered on April 05, 2017 at 11:19 PM

    I deleted the app and reinstalled it. It's working fine now. Not sure what was the matter. Thanks for checking!

  • Profile Image
    Chriistian
    Answered on April 06, 2017 at 01:03 AM

    No problem.

    Should you have other questions or concerns, don't hesitate to contact us again.
    Regards.