What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled

    Asked by GlennH on March 29, 2017 at 10:59 PM

    Hi, I have just set up a form and it says it is disabled when i go to view it.
    Please check what the problem might be, I could not find a place to enable or disable anywhere.

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    JotForm Support

    Answered by BJoanna on March 30, 2017 at 03:06 AM

    I have checked and your account is autosuspended by our phishing system. Because of that your form is disabled. 

    I have checked and one of earlier versions of your form had credit card fields and it is against our terms of use to collect credit card info on plain text fields.  

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    Considering that you have removed those fields and that you are now using JotForm payment tool I have activated your account.

    Hope this will help. Let us know if you need further assistance.